Speaker:
Rachelle L. Dever
Vice President, Customer Relations & Brand Experience
Signature Flight Support

Abstract: Learn how to be nimble and still deliver your CX strategy as we face the COVID-19 pandemic. Specifically, we will discuss how to face the current challenges you and your team deal with, while still being able to adjust your CX strategy and deliver well for your organization. During this uncertain time, it’s more important than ever that we are relevant and prioritize well, but that doesn’t mean that we can’t deliver a great customer experience that is personal and sensitive to the times.

Key Take-Aways:

• Insight into how to prioritize your strategic initiatives while still being relevant
• Simplified ways to deliver a personalized CX
• Best practices for supporting your front line teams
• Tips on how to ‘socially distance’ without losing a CX focus

Reminder, the 30-minute presentation will be followed by a 30-minute interactive virtual roundtable discussion exclusively for Customer Engagement Leadership Council members.