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BEGIN:VEVENT
UID:6a1a99051ff47
DTSTAMP:20260530T080005Z
DTSTART:20220310T160000Z
DTEND:20220310T170000Z
LOCATION:Remote
SUMMARY:Case History On Enabling First-Class Self-Serve
DESCRIPTION:Moderator: Arpita Bhowmick\,  Director\,  Global Contact Center
  Technology\,  Moderna\,  Customer Engagement Leadership Council Member Abs
 tract: Digital front door experience through self-serve is driving the cust
 omer service. This session will examine how to drive AI driven customer exp
 erience embracing process changes and improvements to orchestrate customer 
 journeys for use cases by[..]\nhttps://customerleadershipcouncil.com/events
 /case-history-on-enabling-first-class-self-serve/
URL:https://customerleadershipcouncil.com/events/case-history-on-enabling-first-class-self-serve/
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