BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//eventon.com NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
BEGIN:VEVENT
UID:69f56ce321a31
DTSTAMP:20260502T031755Z
DTSTART:20230926T170000Z
DTEND:20230926T180000Z
LOCATION:Remote
SUMMARY:Virtual Roundtable on Enabling First-Class Self-Serve
DESCRIPTION:Moderator: Customer Engagement Leadership Council Member Rini F
 redette\,  Senior Vice President\,  Contact Center Services & Solutions
 \,  PSCU Abstract: Self-service is a critical component of any modern conta
 ct center. By enabling customers to resolve their own issues\,  contact cen
 ters can reduce costs\,  improve efficiency\,  and increase customer satisf
 action\,  but how do[..]\nhttps://customerleadershipcouncil.com/events/crit
 ical-issue-on-first-class-self-serve/
URL:https://customerleadershipcouncil.com/events/critical-issue-on-first-class-self-serve/
END:VEVENT
END:VCALENDAR