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BEGIN:VEVENT
UID:69f594c47813c
DTSTAMP:20260502T060804Z
DTSTART:20240321T180000Z
DTEND:20240321T190000Z
LOCATION:Remote
SUMMARY:Virtual Roundtable on Mapping Root Cause for Proactive Solutions
DESCRIPTION:Moderator: Aisha Ponds\,  Associate Vice President\,  Customer 
 Service Operations\,  Blue Cross NC Abstract: The handling of customer comp
 laints and concerns is a challenge shared by all contact centers. But just 
 resolving a specific issue should not be a one and done approach. Learn abo
 ut BlueCross BlueShield of North Carolina’s process[..]\nhttps://customer
 leadershipcouncil.com/events/critical-issue-on-mapping-root-cause-for-proac
 tive-solutions/
URL:https://customerleadershipcouncil.com/events/critical-issue-on-mapping-root-cause-for-proactive-solutions/
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