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BEGIN:VEVENT
UID:6a3cbbcc13f4a
DTSTAMP:20260625T052532Z
DTSTART:20240627T170000Z
DTEND:20240627T174500Z
LOCATION:Remote
SUMMARY:Case History on Enabling First-Class Self-Serve
DESCRIPTION:Moderator: Michelle Henry\,  Senior Vice President\,  Customer 
 Experience\,  FirstEnergy Abstract: Drawing from the customer experience wh
 en changing electric service or moving\,  this discussion will illustrate h
 ow FirstEnergy identified self-service opportunities\,  deployed impactful 
 tools and effectively promoted it to support customer adoption. Key Take-Aw
 ays: Ways to use data to identify customer-focused[..]\nhttps://customerlea
 dershipcouncil.com/events/case-history-on-increasing-customers-self-serve-n
 eeds-functionality-and-customer-adoption/
URL:https://customerleadershipcouncil.com/events/case-history-on-increasing-customers-self-serve-needs-functionality-and-customer-adoption/
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