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BEGIN:VEVENT
UID:69d01870507e5
DTSTAMP:20260403T194344Z
DTSTART:20260325T190000Z
DTEND:20260325T193000Z
LOCATION:Remote
SUMMARY:Case History on The Operational Playbook for Mastering Effortless Experiences
DESCRIPTION:Moderator: David Massey Digital Experience Director UPS Custome
 r Engagement Leadership Council Member Abstract: Most organizations agree t
 hat “customer centricity” is the goal\,  yet most fail to opera
 tionalize it because they treat research as a phase rather than a pulse. In
  this session\,  David breaks down the operational engine behind UPS’
 s[..]\nhttps://customerleadershipcouncil.com/events/case-history-on-the-ope
 rational-playbook-for-mastering-effortless-experiences/
URL:https://customerleadershipcouncil.com/events/case-history-on-the-operational-playbook-for-mastering-effortless-experiences/
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