Inspire and Be Inspired
By Leaders in Customer Engagement
Gain year-round access to innovative ideas, a peer network of experts and real-world solutions to challenges.
Connect with the Brightest Minds in Customer Engagement
2023 Critical Issues
Council members vote each year to determine which industry challenges, or critical issues, will be the Council’s focus for the year ahead.
Attend Site Tours, In-Person & Virtual Events
Connect monthly with peers from a wide range of industries and functions to share insights and solve real-world problems with proven strategies. A balance of in-person and virtual events throughout the year gives you access to deep discussions so you can build your expertise and deepen your professional relationships.
"The Council is truly one of the most valuable organizations I belong to."
— Robert GoFourth, BlueCross BlueShield of North Carolina
"The diverse member community provides first-hand insight into how common problems are solved across multiple industries."
— Jerry L., Media & Entertainment Company
"Being a member has helped me professionally. Engaging with other CX leaders I am able to put my own challenges in perspective and help my company see things differently, (both our strengths and our needs for improvement)."
— Raquel McCarthy, Replacements, Ltd.
"The Council allows me to solicit and pass on feedback to my executive team that I can gather from direct discussions with senior leaders from top firms."
Access Expert Insights & Research
Extend Value To Your Internal Teams Online
Leveraging the power of a robust online platform for connection and education, you and select members of your executive team can network with peers around the world, accelerate your learning and pass along value to your internal teams.
Ready to be a champion for the future of customer engagement in your organization?
See how The Customer Engagement Leadership Council works.