Inspire and Be Inspired
By Leaders in Customer Engagement

Gain year-round access to innovative ideas, a peer network of experts and real-world solutions to challenges.

Connect with the Brightest Minds in Customer Engagement

2020 Critical Issues

Council members vote each year to determine which industry challenges, or critical issues, will be the Council’s focus for the year ahead.

Automation

Practical application of automation: what you can do today to move the needle.

Effortless Agent Experience

Getting the agent experience right is your first step in delivering a true effortless experience for your customers.

CX MEASUREMENT (Europe only)

Identify key metrics and the corresponding behaviors that drive change and achieve customer loyalty targets.

PREDICTIVE, PROACTIVE AND PERSONAL CARE

Driving an effortless experience by meeting the unexpressed needs of your customer, and allocating resources for greater impact.

TRANSFORMATIONAL TALENT

Navigating the changing dynamics of the contact center workforce , paired with  technological advances, is key to the future.

Operational Efficiency and Effectiveness

The C-Suite demand for operational efficiency and effectiveness remains unabated. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

SELF-SERVE

Aligning your brand self-serve strategy and mapping the self-serve customer experience is a success factor for delivering ROI.

Attend Site Tours, In-Person & Virtual Events

Connect monthly with peers from a wide range of industries and functions to share insights and solve real-world problems with proven strategies. A balance of in-person and virtual events throughout the year gives you access to deep discussions so you can build your expertise and deepen your professional relationships.

october

26oct11:00 am12:00 pmWebinar Series: Sales3 Ways Enterprise Companies are Transforming Revenue Within 90 Days

"The Council is truly one of the most valuable organizations I belong to."

Robert Gofourth

— Robert GoFourth, BlueCross BlueShield of North Carolina

"The diverse member community provides first-hand insight into how common problems are solved across multiple industries."

Jerry Lesuire— Jerry L., Media & Entertainment Company

"Being a member has helped me professionally. Engaging with other CX leaders I am able to put my own challenges in perspective and help my company see things differently, (both our strengths and our needs for improvement)."

Raquel McCarthy

— Raquel McCarthy, Replacements, Ltd.

"The Council allows me to solicit and pass on feedback to my executive team that I can gather from direct discussions with senior leaders from top firms."

Jerry Lesuire–Tom Farrell, Medium Enterprise Computer Services Company

Access Expert Insights & Research

Gain 24-7 access to a rich knowledge base of timely, relevant and important research, presentations and executive summaries focused on a wide range of Customer Engagement critical issues. Armed with these expert insights, you’ll be poised to navigate the rapid changes in customer engagement with confidence.

Extend Value To Your Internal Teams Online

Leveraging the power of a robust online platform for connection and education, you and select members of your executive team can network with peers around the world, accelerate your learning and pass along value to your internal teams.

Ready to be a champion for the future of customer engagement in your organization?

See how The Customer Engagement Leadership Council works.

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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