We champion leaders in customer engagement.

Providing a powerful network for collaboration, innovation and extraordinary achievement.

About The Customer Engagement
Leadership Council

The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level executives in the customer experience, customer care and contact center industry.

The Council helps business leaders leverage the current intersection of business, talent and technology opportunities to deliver a state-of-the-art customer experience, create value, benchmark against peers, and drive results for their organizations.

The launch of this unique Council emerged organically from our International Customer Contact Executive MindXchange series, a roll-up-your-sleeve kind of event sixteen years strong. It was the desire of participants to keep that collaboration – and professional development – going strong 365 days of the year, culminating in the establishment of this rapidly growing Council.

About Frost & Sullivan

For the past 60 years, Frost & Sullivan has partnered with corporations, cities, governments, and the investor communities to identify, prioritize, and execute on new business opportunities powering clients toward a future shaped by growth.

Where the questions are:
We understand corporate growth can be challenging without the critical insights, guidance and direction.

Our industry experts are fanatical about Growth.

Why Frost & Sullivan
We are committed to providing CEOs and corporate leaders actionable intelligence spanning 10 industries, 35 sectors and 300 markets to help navigate economic changes, industry convergence, disruptive technologies and transformative business models by creating a continuous flow of growth opportunities with innovative go-to-market strategies and proven implementation best practices.

Contact Us

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA