A full year of touch points for you and your team to create value together.

Moderator:
Andrew Deutscher, Founder, Regenerate

Abstract:
Despite today’s demanding work environment, managing sustainable high performance and business success is a key objective. So, what’s the secret sauce when teams are impacted by always-on cultures, longer hours, distributed work, and increased stress and…they are simply burning out? How do we turn that around? Recent research highlights that your own and your team’s energy, not time, is the critical resource to effectively manage. Resilience is no longer sufficient in today’s demanding workplace. Learn about a new brand of resilience and explore concrete ways to harness and renew your energy to improve productivity, health, and team relationships (personal relationship stand to benefit as well!).

Key Take-Aways:

• Understand the importance of managing energy over time for optimal performance.
• Learn strategies to refuel and renew your energy.
• Discover how increased energy capacity leads to better productivity and engagement.
• Apply techniques to enhance resilience, health, and relationships through energy management.

Our 2024 Annual Council Meeting will be held on-site on Sunday, October 20th, at Customer Contact West. Participating members will collaborate on a preliminary set of critical issues to be sent out for all members for a Council vote, to determine the Critical Issues Agenda, and to be addressed throughout 2025. These issues will guide the development of in-person events, virtual events and curated content. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.

Blazing New Trails!

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A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Moderator:
Shruti Ahluwalia, Director of Emerging Tech and Data Programs – Disney Experiences, The Walt Disney Company

Abstract:
Join your fellow members in a brainstorming session exploring the strategies and investments that will make an impact on the customer experience. In this era of fast-paced technological advancement, understanding and adapting to rapidly changing customer expectations is imperative. As a group, we will share how to stay attuned to market trends and customer feedback to ensure their strategies align with current expectations.

Key Brainstorm Challenges:

• How best should CX be measured with the advancements of rapidly changing technology such as Generative AI?
• What are the most effective ways to convince stakeholders of the importance of investing in CX?
• What steps are needed to effectively prioritize CX investments for maximizing ROI? 

Embracing the Limitless Possibilities of the Contact Center of Tomorrow!

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Eclipsing Your Customer’s Expectations

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