Frost & Sullivan Executive MindXchange Event
Council Virtual Event
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may 2022
26may11:00 am12:00 pmCase History on Employee Value PropositionA Council Virtual EventRemote
Moderator: Amod Kelkar, Vice President of Customer Service, Honda Aircraft Company Abstract: The new normal of increased employee-centric culture amidst “the great resignation” needs businesses to adopt various strategies to ensure
Moderator:
Amod Kelkar, Vice President of Customer Service, Honda Aircraft Company
Abstract:
The new normal of increased employee-centric culture amidst “the great resignation” needs businesses to adopt various strategies to ensure workforce loyalty and business stability. Employees will continue to be the most valuable resource. In this case history, we will explore how the Aviation sector (one of the most Customer Experience focused domains) is solving this problem with solutions that can be applied within other industries as well.
Key Take-Aways:
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(Thursday) 11:00 am - 12:00 pm EDT
Remote
june 2022
Moderator: Lee Rubin, Former Captain of the Penn State Football team and Corporate Human Resources Professional Abstract: In their efforts to build high performing teams, most organizations focus exclusively on building
Moderator:
Lee Rubin, Former Captain of the Penn State Football team and Corporate Human Resources Professional
Abstract:
In their efforts to build high performing teams, most organizations focus exclusively on building the skills of their individual members, but do talented individuals guarantee you’ll have a cohesive team? In this session, we’ll discuss the “stuff” – the intangibles – that transform a collection of talented individuals into extraordinary teams; how leaders connect the passion of each team member to the achievement of the team’s common goal; and helping team members understand their responsibility as curators of the organization’s culture.
Key Take-Aways:
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(Wednesday) 12:00 pm - 1:00 pm EDT
Remote
Moderator: Andrew Deutscher, Founder, Regenerate Abstract: It’s time to account for the full toll that modern work is exacting on our ability to keep up with and stay ahead of the
Moderator:
Andrew Deutscher, Founder, Regenerate
Abstract:
It’s time to account for the full toll that modern work is exacting on our ability to keep up with and stay ahead of the pace of change. With our boundaries broken down by a more interconnected world, time has proven to be an insufficient resource in this era. It is energy, not time, that is our most precious and undervalued resource to solve this extraordinary challenge.
Key Take-Aways:
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(Thursday) 11:00 am - 12:00 pm EDT
Remote
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
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(Wednesday) 8:15 am - 5:30 pm EDT
Moderator: Arthur, Pascoal, Senior Director Digital & Efficiency Transformation, Walmart Canada More details coming soon!
Moderator:
Arthur, Pascoal, Senior Director Digital & Efficiency Transformation, Walmart Canada
More details coming soon!
(Thursday) 11:00 am - 12:00 pm EDT
Remote
july 2022
14july12:00 pm1:00 pmExecutive Coaching ClinicA Council Virtual EventRemote
Abstract: Coaching is about gaining clarity, creating change and making progress on your goals, outcomes, or strategies. More details coming soon! Your Executive Coach: Michael O. “Coop” Cooper, Founder
Abstract:
Coaching is about gaining clarity, creating change and making progress on your goals, outcomes, or strategies. More details coming soon!
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching at www.innovatorsandinfluencers.com.
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(Thursday) 12:00 pm - 1:00 pm EDT
Remote
Generating Customer Lifetime Value!
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july 18 (Monday) - 20 (Wednesday) CDT
WEDNESDAY, JULY 20, 2022 CUSTOMER EXPERIENCE TOUR AT US BANK STADIUM AND CRITICAL ISSUE ROUNDTABLE *Please note participation incurs an
WEDNESDAY, JULY 20, 2022
*Please note participation incurs an additional fee for those other than Leadership Council Members.
2:30 PM – Check-In for the Customer Experience Tour
3:00 PM – Customer Experience Tour at US Bank Stadium
Abstract:
What can I learn about customer experience from a football stadium, you ask? Isn’t this a bit “out of bounds”? Exactly! Join us on this non-traditional customer experience tour and explore customer experience excellence from a new perspective! This is your backstage pass to the home of the NCAA Championships, Summer X Games, Super Bowl LII, and the Minnesota Vikings, giving you behind-the-scenes access to a state-of-the-art venue that was designed to enhance the game day experience and so much more.
Key Take-Aways:
4:00 PM – Leadership Council Critical Issue Roundtable
Hors d’oeuvres and beverages will be served.
5:00 PM – Customer Experience Tour Concludes and Shuttle Departs for the Hilton Minneapolis
Click above to check out the event website for more details.
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(Wednesday) 2:30 pm - 5:00 pm CDT
august 2022
Moderator: Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan More details coming soon!
Moderator:
Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan
More details coming soon!
(Thursday) 11:00 am - 12:00 pm EDT
Remote
october 2022
Our 2022 Annual Council Meeting will be held on-site on Sunday, October 16th, at Customer Contact West. Council members will vote on the critical issues to be addressed throughout 2023!
Our 2022 Annual Council Meeting will be held on-site on Sunday, October 16th, at Customer Contact West. Council members will vote on the critical issues to be addressed throughout 2023! These issues will guide the development of in-person events, virtual events, and curated content on the Community Portal. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.
All Day (Sunday)
Effortless and Efficient Experiences: A Win-Win for Customers and the Organization!
october 16 (Sunday) - 19 (Wednesday)
WEDNESDAY, OCTOBER 19, 2022 TUCSON ELECTRIC POWER CONTACT CENTER SITE TOUR AND EXECUTIVE ROUNDTABLE *Please note participation incurs
WEDNESDAY, OCTOBER 19, 2022
*Please note participation incurs an additional fee for those other than Leadership Council Members.
12:30 PM – Check-In and lunch for the Customer Contact Center Site Tour
1:30 PM – Tucson Electric Power Customer Contact Center Site Tour
Hosted by:
John Bord, Manager, Customer Experience, Tucson Electric Power (TEP)
2:30 PM – Leadership Council Critical Issue Roundtable
3:30 PM – Site Tour and Critical Issue Roundtable Conclude and Shuttle Departs for the JW Marriott Starr Pass
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(Sunday) 12:30 pm - 3:30 pm
Tucson Electric Power Contact Center