A full year of touch points for you and your team to create value together.

Blazing New Trails!

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Abstract:
As Q4 approaches, the pressure to hit year-end goals intensifies. Without clear alignment, teams can become fragmented, pulling in different directions, slowing progress, and jeopardizing key outcomes. This coaching clinic is designed to help leaders like you ensure that every team member is focused on the right priorities, reducing the risk of missed targets and wasted effort.

Why Alignment is Critical Now:
In Q4, time is limited. Misalignment leads to delays, confusion, and missed opportunities. While there’s room for course correction in earlier quarters, the stakes are highest in Q4. A lack of alignment now can mean failing to achieve those critical goals that will define the success of the entire year. You need your team moving in sync—there’s no room for missteps.

Key Take-Aways:

1. Identify and Eliminate Misalignment: Learn to spot the common causes of team misalignment that often go unnoticed but can be costly.
2. Clarify Priorities Under Pressure: Understand how to ensure every team member knows what to focus on and what to ignore to maximize performance.
3. Stay on Track: Discover simple methods to maintain alignment and avoid the chaos that threatens year-end success.

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Moderator:
Shruti Ahluwalia, Director of Emerging Tech and Data Programs – Disney Experiences, The Walt Disney Company

Abstract:
Join your fellow members in a brainstorming session exploring the strategies and investments that will make an impact on the customer experience. In this era of fast-paced technological advancement, understanding and adapting to rapidly changing customer expectations is imperative. As a group, we will share how to stay attuned to market trends and customer feedback to ensure their strategies align with current expectations.

Key Brainstorm Challenges:

• How best should CX be measured with the advancements of rapidly changing technology such as Generative AI?
• What are the most effective ways to convince stakeholders of the importance of investing in CX?
• What steps are needed to effectively prioritize CX investments for maximizing ROI? 

Embracing the Limitless Possibilities of the Contact Center of Tomorrow!

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Eclipsing Your Customer’s Expectations!

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