Frost & Sullivan Executive MindXchange Event Council Virtual Event
october 2024
Moderator: Andrew Deutscher, Founder, Regenerate Abstract: Despite today’s demanding work environment, managing sustainable high performance and business success is a key objective. So, what’s the secret sauce when teams are impacted
Moderator:
Andrew Deutscher, Founder, Regenerate
Abstract:
Despite today’s demanding work environment, managing sustainable high performance and business success is a key objective. So, what’s the secret sauce when teams are impacted by always-on cultures, longer hours, distributed work, and increased stress and…they are simply burning out? How do we turn that around? Recent research highlights that your own and your team’s energy, not time, is the critical resource to effectively manage. Resilience is no longer sufficient in today’s demanding workplace. Learn about a new brand of resilience and explore concrete ways to harness and renew your energy to improve productivity, health, and team relationships (personal relationship stand to benefit as well!).
Key Take-Aways:
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(Wednesday) 2:00 pm - 3:00 pm ET
Remote
Our 2024 Annual Council Meeting will be held on-site on Sunday, October 20th, at Customer Contact West. Participating members will collaborate on a preliminary set of critical issues to be
Our 2024 Annual Council Meeting will be held on-site on Sunday, October 20th, at Customer Contact West. Participating members will collaborate on a preliminary set of critical issues to be sent out for all members for a Council vote, to determine the Critical Issues Agenda, and to be addressed throughout 2025. These issues will guide the development of in-person events, virtual events and curated content. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.
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All Day (Sunday) (2:15 Pm - 5:00 Pm)
Blazing New Trails! Click above to check
20 (Sunday) 8:00 am - 23 (Wednesday) 4:00 pm
november 2024
A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in
A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.
Moderator:
Shruti Ahluwalia, Director of Emerging Tech and Data Programs – Disney Experiences, The Walt Disney Company
Abstract:
Join your fellow members in a brainstorming session exploring the strategies and investments that will make an impact on the customer experience. In this era of fast-paced technological advancement, understanding and adapting to rapidly changing customer expectations is imperative. As a group, we will share how to stay attuned to market trends and customer feedback to ensure their strategies align with current expectations.
Key Brainstorm Challenges:
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(Thursday) 1:00 pm - 2:00 pm ET
Remote
january 2025
A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in
A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.
Moderator:
Mark Levy, Vice President of Customer Experience, Frontier Communications
More details coming soon!
(Thursday) 2:00 pm - 3:00 pm ET
Remote
april 2025
Embracing the Limitless Possibilities of the Contact Center of Tomorrow!
Embracing the Limitless Possibilities of the Contact Center of Tomorrow!
Click above to check out the event website for more details.
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april 6 (Sunday) - 9 (Wednesday) EDT
july 2025
Eclipsing Your Customer’s Expectations
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july 14 (Monday) - 16 (Wednesday) ET
East Coast Locale*