Inspire and Be Inspired
By Leaders in Customer Engagement
Gain year-round access to innovative ideas, a peer network of experts and real-world solutions to challenges.
Connect with the Brightest Minds in Customer Engagement
2020 Critical Issues
Council members vote each year to determine which industry challenges, or critical issues, will be the Council’s focus for the year ahead.
The C-Suite demand for operational efficiency and effectiveness remains unabated. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
Attend Site Tours, In-Person & Virtual Events
Connect monthly with peers from a wide range of industries and functions to share insights and solve real-world problems with proven strategies. A balance of in-person and virtual events throughout the year gives you access to deep discussions so you can build your expertise and deepen your professional relationships.
"The Council is truly one of the most valuable organizations I belong to."
— Robert GoFourth, BlueCross BlueShield of North Carolina
"The diverse member community provides first-hand insight into how common problems are solved across multiple industries."
— Jerry L., Media & Entertainment Company
"Being a member has helped me professionally. Engaging with other CX leaders I am able to put my own challenges in perspective and help my company see things differently, (both our strengths and our needs for improvement)."
— Raquel McCarthy, Replacements, Ltd.
"The Council allows me to solicit and pass on feedback to my executive team that I can gather from direct discussions with senior leaders from top firms."
–Tom Farrell, Medium Enterprise Computer Services Company
Access Expert Insights & Research
Extend Value To Your Internal Teams Online
Ready to be a champion for the future of customer engagement in your organization?
See how The Customer Engagement Leadership Council works.