Events at this location

Moderator:
Chris Goostree, Director of Contact Center Operations, TMX Finance Family of Companies

Abstract:
The one constant in the contact center ecosystem is change. The key to success is to have a methodology that blends time tested strategies with the ever shifting needs of the business. Dynamic leaders can pivot with technology, process, and people changes.

Key Take-Aways:

• Insight on the shifting work culture facing today’s contact center leader
• Tools needed to manage todays workforce
• Success factors for today’s dynamic Leader

Abstract:
More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching at www.innovatorsandinfluencers.com.