A full year of touch points for you and your team to create value together.

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Topic: Resilience & Team Leadership in Challenging Times

Abstract:
Customer contact and experience executives are leading teams through one of the most demanding periods the industry has faced. There are rising expectations, high emotional intensity, and constant operational uncertainty. In this environment, an executive’s resilience and ability to lead teams with steadiness, clarity, and presence becomes a strategic advantage. This session brings leaders together to share insights, pressure-test ideas, and explore what’s needed to support teams who are carrying the weight of today’s customer landscape.

Action Items:
1. Executive Resilience in Turbulent Times: How leaders stay grounded, make clear decisions, and lead without absorbing the stress around them
2. Team Leadership Under Pressure: Practical ways to support supervisors, frontline teams, and each other while maintaining culture, trust, and consistency
3. Collective Leadership Insights: Identify the most urgent leadership challenges and co-create strategies executives can bring back to their organizations immediately

Abstract Details Coming Soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

Delivering on Strategic Transformation and Measurable Value

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