A full year of touch points for you and your team to create value together.

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Abstract:
CX transformation isn’t about more data – it’s about more relevance. In this session, learn how a unified data and analytics strategy can unlock deep personalization at scale by aligning insights across the organization. Discover how to deliver experiences that feel tailored, timely, and deeply human – powered by data that actually works for you.

Action Items:

• Integrate data sources to uncover the behavioral and contextual signals that enable true personalization
• Identify and align on the personalization metrics that reflect business impact – not just engagement
• Empower teams to activate customer insights in real time across touchpoints and campaigns

Abstract:
Most leaders dread performance conversations, either avoiding them entirely or delivering feedback so poorly that it damages relationships and decreases motivation. Yet these conversations are the cornerstone of team development and organizational success. This coaching clinic transforms one of leadership’s most challenging responsibilities into a powerful tool for growth and engagement.

Three Key Takeaways:

• Performance Conversations Framework – Master a  proven structure for delivering feedback that drives results while preserving relationships and trust
• Opening Techniques – Learn how to start performance conversations in a way that sets the right tone and creates receptiveness
• Common Pitfalls to Avoid – Identify the most frequent mistakes leaders make that sabotage performance conversations

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

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More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.