A full year of touch points for you and your team to create value together.

Abstract:
Most leaders dread performance conversations, either avoiding them entirely or delivering feedback so poorly that it damages relationships and decreases motivation. Yet these conversations are the cornerstone of team development and organizational success. This coaching clinic transforms one of leadership’s most challenging responsibilities into a powerful tool for growth and engagement.

Three Key Takeaways:

• Performance Conversations Framework – Master a  proven structure for delivering feedback that drives results while preserving relationships and trust
• Opening Techniques – Learn how to start performance conversations in a way that sets the right tone and creates receptiveness
• Common Pitfalls to Avoid – Identify the most frequent mistakes leaders make that sabotage performance conversations

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Moderator:
Chris Goostree, Contact Center Leader

Join your fellow members in a brainstorming session exploring the metrics that matter in the new digital frontier. As a group, we will share insights into the KPIs that drive both customer and agent experiences.

Key Brainstorm Challenges:

• Ease of Use (Customer and Agent)
• Efficiency vs Quality
• Is Self-Service truly the goal?

Click above to check out the event website for more details!

More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.