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october 2021
21oct11:00 am12:00 pmRoundtable on Self-ServeCouncil Virtual EventRemote
Event Details
Moderator: Alpa Shah, Global Vice President – Customer Experience Practice, Frost & Sullivan Abstract: As the world shifts to delivering self-service capabilities to customers, the goal is to improve, not hurt
Event Details
Moderator:
Alpa Shah, Global Vice President – Customer Experience Practice, Frost & Sullivan
Abstract:
As the world shifts to delivering self-service capabilities to customers, the goal is to improve, not hurt CX, when deflecting calls. When these channels deliver faster and better care for a large number of interactions, both, cost savings and CSAT ratings improve. But how can your company make it happen? Join us for a discussion with other council members on best practices and lessons learned.
Key Take-Aways:
- Benchmarks from customer survey to assess your capabilities
- Discovering why it’s important to tackle today
- Fresh perspectives on navigating moving more interactions to self-service in a post-COVID world
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Time
(Thursday) 11:00 am - 12:00 pm EDT
Location
Remote
Event Details
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
Event Details
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
Click here to check out the event website for more details!
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Time
october 24 (Sunday) - 27 (Wednesday)
Event Details
Our 2021 Annual Council Meeting is moving forward and will be held on-site on Sunday, October 25th, at Customer Contact West. For those members unable to join us, we will
Event Details
Our 2021 Annual Council Meeting is moving forward and will be held on-site on Sunday, October 25th, at Customer Contact West. For those members unable to join us, we will be holding a VIRTUAL meeting to as well. The Virtual Annual Council Meeting will take place Wednesday, November 10th from 11AM to 1PM EST. Council members will vote on the critical issues to be addressed throughout 2022! These issues will guide the development of in-person events, virtual events, and curated content on the Community Portal. In preparation, it’s time to give thought to the Critical Issues your company is facing and what you’d like to see addressed in 2022. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.
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Time
(Monday) 2:45 pm PDT
november 2021
Event Details
Our 2021 Annual Council Meeting is moving forward and will be held on-site on Sunday, October 25th, at Customer Contact West. For those members unable to join us, we will
Event Details
Our 2021 Annual Council Meeting is moving forward and will be held on-site on Sunday, October 25th, at Customer Contact West. For those members unable to join us, we will be holding a VIRTUAL meeting to as well. Council members will vote on the critical issues to be addressed throughout 2022! These issues will guide the development of in-person events, virtual events, and curated content on the Community Portal. In preparation, it’s time to give thought to the Critical Issues your company is facing and what you’d like to see addressed in 2022. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.
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Time
(Wednesday) 11:00 am - 1:00 pm EST
Location
Remote
december 2021
Event Details
Abstract: Coaching is about gaining clarity, creating change and making progress on your goals, outcomes, or strategies. This will be a live coaching call in which Coop will walk you
Event Details
Abstract:
Coaching is about gaining clarity, creating change and making progress on your goals, outcomes, or strategies. This will be a live coaching call in which Coop will walk you through concrete exercises to bolster your success in rising to a designated professional challenge. Humans are capable of so much more than they are currently producing – with the right framework and applied thinking, we’ll help participants lean into the vision of producing 10X what they currently are.
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching at www.innovatorsandinfluencers.com.
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Time
(Thursday) 12:00 pm - 1:00 pm EST
Location
Remote
january 2022
Event Details
Abstract: Details coming soon! Your Executive Coach: Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach,
Event Details
Abstract:
Details coming soon!
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching at www.innovatorsandinfluencers.com.
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Time
(Thursday) 12:00 pm - 1:00 pm EST
Location
Remote
march 2022
Event Details
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
Event Details
Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!
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Time
(Wednesday) 8:15 am - 5:30 pm EDT
