A full year of touch points for you and your team to create value together.

Regularly planned for the last Thursday of the month unless other Council events are scheduled.

Meeting Agenda:

• 1:30 – 1:45 PM EDT – Customer Engagement Leadership Council Portal Tour + Associate Member Benefits Summary

Scheduled for new associate members! A group tour of the Council website, explaining the online resources available to you, to include member networking/contact information, schedule of upcoming events, & an online library of presentations, data, & recorded content.

• 1:45 – 2:00 PM EDT – Membership Check-In

Scheduled for both new associate members as well as tenured associated members.

IF YOU HAVE ALREADY ATTENDED YOUR INITIAL PORTAL TOUR, WE RECOMMEND JOINING THIS CALL AT 1:15 PM EDT, TO PREVENT THE RECEIPT OF REDUNDANT INFORMATION.

An amazing speaker lineup to provide take-aways and best practices that you can apply at your organization. All LIVE, nothing pre-recorded! This daily event will hold sessions from 1:00 – 4:30 PM EST and include:

• Face-to-face sessions and networking
• Live polling and real-time chats
• Virtual Exhibit hall, demos, and the opportunity to win tons of prizes
• Yoga breaks
• and YES – the Olympics!

We will focus on delivering Strategy and Tactics for Extraordinary Times with three tracks and over a dozen interactive sessions that empower you to have actual conversations with each other about your challenges.

Click here to check out the event website for more details!

After Coaching…

• 77% of Executives have an improved working relationship with direct reports
• 71% of Executives have an improved working relationship with immediate supervisors

Coaching is about gaining clarity, creating change and making progress on your goals, outcomes or strategies. This is a chance to bring your most challenging opportunities and blocks to a call, get coaching or learn from your peers’ examples. This will be a live coaching call and you will have opportunities to be coached, ask questions after your peers have been coached or just listen in and learn vicariously. If you’d like to be coached, be sure to bring an actual problem that you really want to change and want help on. Your problem may be someone else’s so do not hesitate to share. We will get to as many as people as possible time permitting.

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company.

Click here to check out the event website for more details!

Achieving Organization-Wide Customer Centricity!

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Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!

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Effortless and Efficient Experiences: A Win-Win for Customers and the Organisation!

Click here to check out the event website for more details!