A full year of touch points for you and your team to create value together.

Hosted by:

• Council Member Christopher Keenan, Head, Worldwide Medical Customer Engagement, Medical Capabilities, Bristol-Myers Squibb
• Council Member Cathy Marino, Senior Director, Customer Care, Bristol-Myers Squibb
• Nishale Patel, Worldwide Medical Customer Engagement Business Operations, Bristol-Myers Squibb

Agenda:

• Introductions
• Deep dive presentation into Bristol-Myers Squibb’s enterprise call center, digital engagement and global medical customer engagement operations
• Q&A
• Interactive executive roundtable discussion on driving operational efficiency and effectiveness

Speaker:
Rich Wilson, Director of Customer Experience & Design Thinking, Kimberly-Clark Professional

Abstract:
The days of “fluffy” CX are over. New tools and new ways of thinking allow fully resourced CX teams to not only identify moments that matter, but also the cost to the organization.

Key Take-Aways:

• Insight on which tools, skills and disciplines you’ll need to prioritize and quantify your next CX strategy.
• An understanding of how combining survey results with business data can quantify specific experiences.

Achieving Organization-Wide Customer Centricity!

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The connections you make today can become lasting relationships. Join us for a unique virtual experience and connect with fellow members in a series of brief 1:1 conversations. You’ll never know who you will meet! It’s a great way to build your network, highlight your professional focus of activities and find fellow members who have thought leadership you can benefit from. And, of course, make new friends!

How it Works:
Prepare your Meet ‘n’ Greet introduction – it’s a speed date! Briefly introduce your company and what it does; explain your role; highlight any challenges you are struggling with; new initiatives underway; and one thing you are an expert in. You may also wish to indicate how you would most like to engage, discuss, or collaborate with other Council members on any particular issues or ideas. These conversations are timed – we are challenging your skill at succinctness!

Moderator:

Andrew Deutscher, Founder, Regenerate

Abstract:

As these challenging times continue, it’s time to account for the full toll that they are exacting on our ability to keep up with and stay ahead of the pace of change. With our boundaries broken down by a world in a state of upheaval, time has proven to be an insufficient resource. It is energy, not time, that is our most precious and undervalued resource to solve this extraordinary challenge.

KeyTake-Aways:

• A practical and fresh perspective on the role of personal energy as a resource in your life to increase your capacity
• Critical insights on the choices you are making right now that impact your capacity
• A proven technique to improve your day to day energy

Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!

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Building Peak Performing Sales Organizations: The People, The Processes, and The Technology!

Click here to check out the event website for more details!

Effortless and Efficient Experiences: A Win-Win for Customers and the Organisation!

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