june, 2024

27june1:00 pm1:45 pmCase History on Enabling First-Class Self-ServeA Council Virtual EventRemote

Event Details

Moderator:
Michelle Henry, Senior Vice President, Customer Experience, FirstEnergy

Abstract:
Drawing from the customer experience when changing electric service or moving, this discussion will illustrate how FirstEnergy identified self-service opportunities, deployed impactful tools and effectively promoted it to support customer adoption.

Key Take-Aways:

  • Ways to use data to identify customer-focused solutions that increase efficiency and productivity
  • Lessons learned around cross-functional teamwork that supports successful technology development and deployment
  • Techniques to ensure effective marketing that drives self-service tool adoption rates

more

Time

(Thursday) 1:00 pm - 1:45 pm ET

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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