Abstract:
Are you confident you have the skill to build — and keep — a customer care team that delivers for your customers and ultimately your organization? When leading others, one size does not fit all. Neuroscience-backed skills can catapult your success as a leader, and ultimately the success and efficiency of your operations.

Of the four brain types, do you know who are your innovators and influencers? Your controllers and managers? Your nurturers and harmonizers? Your systemizers + analyzers? And how they complement one another in world-class teams?

Key Take-Aways:

• Coaching on how to tailor your leadership style to complement different brain types and respect the individual differences of those you’re managing
• Insight on communicating the who, what, where, when, why, and how of any given situation or task, organized and customized for the main information needs of each of the four brain types
• Unique motivators to bring out the best in each
• Your own NeuroEfficiency assessment

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of Innovators + Influencers, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching at www.innovatorsandinfluencers.com.