Membership Brainstorm on Mastering Your CX Influence

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Moderator:
Customer Engagement Leadership Council Member Mark Levy, Head of CX, Frontier Communications

Abstract:
We invite you to join your fellow members for an an exciting interactive session, led by Mark Levy—head of CX at Frontier Communications, publisher of the DCX Newsletter, and creator of the best-selling course for customer-obsessed leaders, 30 Days to Greater Influence. This session will deliver valuable insights, actionable ideas, and practical solutions to the common challenges CX leaders face when advocating for customer-centric initiatives and driving meaningful change within their organizations.

Mark will guide participants through engaging exercises and real-time discussions to explore three key areas:

1. Building credibility as a trusted leader.
2. Navigating organizational dynamics to position ideas for success.
3. Expanding your network of allies to amplify your influence.

Join us and unlock the tools you need to become an indispensable CX leader in your organization. Engage, reflect, and walk away with a clear path to driving customer-centric change!