Frost & Sullivan Executive MindXchange Event
Council Virtual Event
February 2025
Abstract: In times of rapid change, leaders face the dual challenge of navigating uncertainty and guiding their teams through it. This coaching clinic focuses on developing the adaptive mindsets needed
Abstract:
In times of rapid change, leaders face the dual challenge of navigating uncertainty and guiding their teams through it. This coaching clinic focuses on developing the adaptive mindsets needed to embrace change, build trust, and lead with clarity. Participants will explore practical strategies to overcome resistance and create alignment during times of disruption.
Key Takeaways:
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.
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February 26(Wednesday) 12:00pm - 1:00pm , Eastern Time(GMT-05:00)
Remote
March 2025
Moderator: Bryce Ackerman, Workforce Management Leader, Roche Abstract: New Supervisors are often clueless when it comes to leading people, and our training and development is often outdated and nothing more than
Moderator:
Bryce Ackerman, Workforce Management Leader, Roche
Abstract:
New Supervisors are often clueless when it comes to leading people, and our training and development is often outdated and nothing more than a ‘checking the box’ policy. Through entertaining, sad, and motivating stories, this session will focus on ways that we can better prepare our next generation of leaders. We’ll break the cycle of past onboarding processes and focus on three areas that will turn new supervisors into leaders who everyone wants to work for.
Bio:
Though Bryce Ackerman was a Communications major in college, he soon realized that analyzing data was more enjoyable than writing press releases or talking about his feelings. In an ironic twist, Bryce has now welcomed the power of feeling and tries to incorporate storytelling in everything he does. He’s spent the last 20+ years getting promoted, getting laid off, working for uninspiring leaders, working for amazing leaders, failing to gain the trust of Operations, completely gaining the trust of Operations, but always learning from and loving the challenges and fun that is Workforce Management. Outside of work Bryce is a big reader (typically books with an old, dead person on the cover) and self-proclaimed “Hilton Hiker.”
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March 13(Thursday) 2:00pm - 3:00pm , Eastern Time(GMT-05:00)
Remote
Moderator: Melinda Ellsworth, Senior Director of Customer Experience, Watkins Wellness More details coming soon!
Moderator:
Melinda Ellsworth, Senior Director of Customer Experience, Watkins Wellness
More details coming soon!
March 27(Thursday) 12:00pm - 1:00pm , Eastern Time(GMT-05:00)
Remote
April 2025
06aprilAll Day0921st Annual Customer Contact EastA Frost & Sullivan Executive MindXchange Event
Underscoring The Value of Customer Contact in Driving Company Success!
Underscoring The Value of Customer Contact in Driving Company Success!
Click above to check out the event website for more details.
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April 6(Sunday) - April 9(Wednesday) (All Day) EDT(GMT-05:00)
May 2025
08may1:00 pm2:00 pmExecutive Coaching ClinicA Council Virtual Event
More details coming soon! Your Executive Coach: Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach,
More details coming soon!
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.
more
May 8(Thursday) 1:00pm - 2:00pm , Eastern Time(GMT-05:00)
Remote
June 2025
24juneAll Day26Customer Experience 2025A Frost & Sullivan Executive MindXchange Event
Click above to check out the event website for more details.
June 24(Tuesday) - June 26(Thursday) (All Day)(GMT-08:00)
Omni Los Angeles Hotel at California Plaza
251 S Olive St, Los Angeles, CA 90012
September 2025
25sept2:00 pm3:00 pmExecutive Coaching ClinicA Council Virtual Event
More details coming soon! Your Executive Coach: Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach,
More details coming soon!
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.
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September 25(Thursday) 2:00pm - 3:00pm , Eastern Time(GMT-05:00)
Remote
October 2025
19octAll DayAnnual Council MeetingHeld During the 21st Annual Customer Contact West
Our 2025 Annual Council Meeting will be held on-site on Sunday, October 19th, at Customer Contact West. Participating members will collaborate on a preliminary set of critical issues to be
Our 2025 Annual Council Meeting will be held on-site on Sunday, October 19th, at Customer Contact West. Participating members will collaborate on a preliminary set of critical issues to be sent out for all members for a Council vote, to determine the Critical Issues Agenda, and to be addressed throughout 2026. These issues will guide the development of in-person events, virtual events and curated content. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its members.
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October 19(Sunday) All Day (2:15 Pm - 5:00 Pm)(GMT-07:00)
19octAll Day2221st Annual Customer Contact WestA Frost & Sullivan Executive MindXchange Event
October 19(Sunday) - October 22(Wednesday) (All Day)(GMT-07:00)
November 2025
13nov12:00 pm1:00 pmExecutive Coaching ClinicA Council Virtual Event
More details coming soon! Your Executive Coach: Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach,
More details coming soon!
Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.
more
November 13(Thursday) 12:00pm - 1:00pm , Eastern Time(GMT-05:00)
Remote