BENCHMARK SURVEY FOR CONTACT CENTERS

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Work Team

WHO
Customer experience and customer service leaders

Research

WHAT
A survey to help you assess customer satisfaction and performance

Growth

WHY
Spark change within your contact center and help drive your customer experience strategy decisions

  • Insight on how your contact center metrics compares to others, both within your industry and across industries and geographies
  • Assessment of the range of valuable metrics the industry is leveraging, and how to determine which ones are right for your business and organization
  • The metrics central in identifying, balancing, and improving both CX and EX

Let Frost & Sullivan give you real-time answers on how your contact center compares. Click here to reach out to your Membership Services Manager and schedule your company’s benchmark survey today!