BENCHMARK SURVEY FOR CONTACT CENTERS
Customer experience and customer service leaders
A survey to help you assess customer satisfaction and performance
Spark change within your contact center and help drive your customer experience strategy decisions
- Insight on how your contact center metrics compares to others, both within your industry and across industries and geographies
- Assessment of the range of valuable metrics the industry is leveraging, and how to determine which ones are right for your business and organization
- The metrics central in identifying, balancing, and improving both CX and EX
Let Frost & Sullivan give you real-time answers on how your contact center compares. Click here to reach out to your Membership Services Manager and schedule your company’s Benchmark Survey today!