january, 2024

25january2:00 pm3:00 pmVirtual Roundtable on The Evolution of Customer ExpectationsA Council Virtual EventRemote

Event Details

Rohan Sharma, Head, Global Agile Programs , Customer Channels Group, Thermofisher Scientific

Delving into the nexus of customer experience evolution and business impact, this session uncovers groundbreaking strategies for reshaping KPIs, customizing intergenerational service, and mastering personalized engagement. These strategies can be directly linked to enhanced profitability and market leadership.

Key Take-Aways:

  • Strategic frameworks showcasing how advanced KPIs in CX and EX transformations can drastically boost financial outcomes, with real-world examples illustrating significant revenue and efficiency gains
  • Actionable guide on differentiating customer service for diverse generational needs, underpinned by data-driven tactics, resulting in heightened brand loyalty and expanded market share
  • Critical techniques for deepening personalized customer interactions, drawing from successful case studies to demonstrate their profound impact on customer satisfaction and sustained organizational growth



(Thursday) 2:00 pm - 3:00 pm ET



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA