Moderators:

• Aini Ali, Vice President, Service Technology, ADP Small Business Services, Customer Engagement Leadership Council Member
• Laura Colon, ADP Small Business Service Executive Sponsor, ADP

Abstract:
Digital transformation continues to evolve at lightning speed. Technology advancements and adoption are at their peak. How do you determine the best fit solution for your business? This session will dive into transforming the Service Contact Strategy to improve client and associate experience while driving cost reduction.

Key Take-Aways:

• Best practices for creating a customer and associate centric strategy
• Insight on determining the best service channel mix for contact center solutions
• Examples of leveraging AI and Automation to support business needs