february, 2022

24feb11:00 am12:00 pmCase History On Achieving Digital TransformationA Council Virtual EventRemote

Event Details


  • Aini Ali, Vice President, Service Technology, ADP Small Business Services, Customer Engagement Leadership Council Member
  • Laura Colon, ADP Small Business Service Executive Sponsor, ADP

Digital transformation continues to evolve at lightning speed. Technology advancements and adoption are at their peak. How do you determine the best fit solution for your business? This session will dive into transforming the Service Contact Strategy to improve client and associate experience while driving cost reduction.

Key Take-Aways:

  • Best practices for creating a customer and associate centric strategy
  • Insight on determining the best service channel mix for contact center solutions
  • Examples of leveraging AI and Automation to support business needs



(Thursday) 11:00 am - 12:00 pm EST



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA