Regularly planned for the last Thursday of the month unless other Council events are scheduled.

Meeting Agenda:

• 1:30 – 1:45 PM EDT – Customer Engagement Leadership Council Portal Tour + Associate Member Benefits Summary

Scheduled for new associate members! A group tour of the Council website, explaining the online resources available to you, to include member networking/contact information, schedule of upcoming events, & an online library of presentations, data, & recorded content.

• 1:45 – 2:00 PM EDT – Membership Check-In

Scheduled for both new associate members as well as tenured associated members.

IF YOU HAVE ALREADY ATTENDED YOUR INITIAL PORTAL TOUR, WE RECOMMEND JOINING THIS CALL AT 1:15 PM EDT, TO PREVENT THE RECEIPT OF REDUNDANT INFORMATION.