Case History on Agent Engagement, Incentives, and Rewards

Moderator:
Linda Milone, Senior Director, Reservations & Customer Care, Hilton

Abstract:
In a world where the ability to work from home is now the norm, our team members expect to be able to meet their training, engagement and development needs without having to come into an office. Join us for a discussion on best practices and lessons learned from Hilton and your company’s experience.

Key Take-Aways:

• Engagement techniques from leaders who achieve strong results and loyalty from their teams
• Fresh perspectives on navigating changing WAH team member demands in a post-COVID world
• Techniques for building an effective communication blueprint