Case History on Competing on Employee Experience

05dec1:00 pm1:45 pmCase History on Competing on Employee ExperienceA Council Virtual Event

Event Details

Moderator:
Namrata Rathore, AVP Patient Contact Center, Orlando Health Medical Group

Abstract:
Investing in employees creates a positive ROI. When we make our employees our priority, our customers will see the positive outcome! Investing in our employees is the first step. If we want our employees to exhibit positive behaviors, create positive experiences and wow our customers, we also must do the same for them!

Key Take-Aways:

  • Identifying your customer and employee journeys and knowing who they are
  • Best practices for gaining buy-in from employees to provide a positive CX
  • Insights on the importance of recognition and celebrating employee and CX successes
  • Examples of how investing in employees creates a significant ROI

 

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Time

December 5(Thursday) 1:00pm - 1:45pm , Eastern Time(GMT-05:00)

Location

Remote

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Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA