Moderator:
Amod Kelkar, Vice President of Customer Service, Honda Aircraft Company

Abstract:
The new normal of increased employee-centric culture amidst “the great resignation” needs businesses to adopt various strategies to ensure workforce loyalty and business stability. Employees will continue to be the most valuable resource. In this case history, we will explore how the Aviation sector (one of the most Customer Experience focused domains) is solving this problem with solutions that can be applied within other industries as well.

Key Take-Aways:

• Insight on creating a culture that attracts, retains, and rewards top talent “Upward Spiral”
• Best practices for “Improving the Total Package” – compensation, environment, brand pride, benefits, and progression
• A Plan-Do-Check-Act via measuring employee engagement and employee NPS (eNPS)