march, 2022

10march11:00 am12:00 pmCase History On Enabling First-Class Self-ServeA Council Virtual EventRemote

Event Details

Arpita Bhowmick, Director, Global Contact Center Technology, Moderna, Customer Engagement Leadership Council Member

Digital front door experience through self-serve is driving the customer service. This session will examine how to drive AI driven customer experience embracing process changes and improvements to orchestrate customer journeys for use cases by a fine balance of virtual agents and human agents.

Key Take-Aways:

  • Guidance on bringing in self-serve strategy in building customer journeys
  • Tips for balancing self-serve with live agents
  • Best practices on delivering seamless self-serve omni-channel transitions
  • Insight on facilitating customer adoption of self-serve capabilities and measuring self-service utilization
  • Use case discovery: Customer Onboarding



(Thursday) 11:00 am - 12:00 pm EST



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA