Moderator:
Mariano Gutierrez, AI & Technology Leader

Abstract:
AI has the potential to transform customer experience by revolutionizing how businesses engage with their customers, but it’s still a mystery to some on how to actually use it effectively. With extensive experience in proven and successful AI implementations, Mariano will guide you through actionable steps and critical factors to unlock AI’s potential for your organization.

Key Take-Aways:

• A blueprint for using Conversational Intelligence tools to enhance call center empathy and drive customer loyalty
• Techniques for leveraging GenAI to increase speed to market and reduce costs
• Insights on key metrics and best practices to measure the impact of AI on customer satisfaction, supported by real-world case histories