april, 2023

19april1:00 pm2:00 pmCase History on Planning for Shifting DemographicsA Council Virtual EventRemote

Event Details

Diana Herron, Vice President of Business Development, Communication Service for the Deaf (CSD)

Many companies have expressed commitment to improving inclusion and equality for diverse customers. However, inclusion efforts often fail to include accessibility, which prevents disabled people and possibly other diversity groups from engaging with your company. This session challenges you to embrace accessibility as a critical tool to improve overall customer experience.

Key Take-Aways:

  • Reframing the perception of who benefits from providing accessible services and products
  • The best practices for engaging with disabled people when discussing accessibility options
  • Insights into the impact of deaf people’s communication strategies and technology innovations adopted by the public today



(Wednesday) 1:00 pm - 2:00 pm EDT



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA