Moderator:
Diana Herron, Vice President of Emerging Markets, Communication Service for the Deaf (CSD)

Abstract:
Many companies have expressed commitment to improving inclusion and equality for diverse customers. However, inclusion efforts often fail to include accessibility, which prevents disabled people and possibly other diversity groups from engaging with your company. This session challenges you to embrace accessibility as a critical tool to improve overall customer experience.

Key Take-Aways:

• Reframing the perception of who benefits from providing accessible services and products
• The best practices for engaging with disabled people when discussing accessibility options
• Insights into the impact of deaf people’s communication strategies and technology innovations adopted by the public today