september, 2020
Event Details
Moderator: Ben Bauks, Senior Business Systems Analyst, Constant Contact Session Abstract: The implementation of Conversational AI into your contact center flow will assist with streamlining the customer experience, as it relates to
Event Details
Moderator:
Ben Bauks, Senior Business Systems Analyst, Constant Contact
Session Abstract:
The implementation of Conversational AI into your contact center flow will assist with streamlining the customer experience, as it relates to FCR, personalization and self-help capabilities. It is also leveraged as a cost savings mechanism for AHT and call deflection.
Key Take-Aways:
- Real-Life case history of the Constant Contact usage
- Framework of identifying opportunities and success measures for using Conversational AI
- Lessons learned and key considerations during discovery and implementation phases
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Time
(Wednesday) 11:00 am - 12:00 pm EDT