september, 2020

16sept11:00 am12:00 pmCouncil Virtual Event on Conversational AI and Contact Centers - Real Deployment at ScaleModerated by Ben Bauks, Senior Business Systems Analyst, Constant Contact

Event Details

Ben Bauks, Senior Business Systems Analyst, Constant Contact

Session Abstract:

The implementation of Conversational AI into your contact center flow will assist with streamlining the customer experience, as it relates to FCR, personalization and self-help capabilities. It is also leveraged as a cost savings mechanism for AHT and call deflection.

Key Take-Aways:

  • Real-Life case history of the Constant Contact usage
  • Framework of identifying opportunities and success measures for using Conversational AI
  • Lessons learned and key considerations during discovery and implementation phases



(Wednesday) 11:00 am - 12:00 pm EDT

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