Moderator:
Ben Bauks, Senior Business Systems Analyst, Constant Contact

Session Abstract:

The implementation of Conversational AI into your contact center flow will assist with streamlining the customer experience, as it relates to FCR, personalization and self-help capabilities. It is also leveraged as a cost savings mechanism for AHT and call deflection.

Key Take-Aways:

• Real-Life case history of the Constant Contact usage
• Framework of identifying opportunities and success measures for using Conversational AI
• Lessons learned and key considerations during discovery and implementation phases