november, 2020

10nov11:00 am12:00 pmCouncil Virtual Event on Balancing Efficiency with the Cost of the Customer ExperiencePresented by Teddi Burress, Customer Experience Strategy, Nationwide

Event Details

Teddi Burress, Customer Experience Strategy, Nationwide

Session Abstract:

Efficiency is a key strategic imperative for any business. Driving a positive experience is another critical focus. But these two business forces seem to be counter intuitive to the other – is it possible for them to effectively co-exist? To build an efficient, experience balanced organization the journey will begin with a business strategy grounded in providing a well-rounded value proposition.

Call to Action:

  • Take a different vantage point to efficiency and experience to understand how they co-exist.
  • Think through the efficiency efforts your organization have planned and prioritized…now think through that efficiency play through the experience lens.
  • Consider how once this efficiency is implemented, how will your organization ensure adoption and usage of the new process or technology?



(Tuesday) 11:00 am - 12:00 pm EDT

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Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA