october, 2021

21oct11:00 am12:00 pmRoundtable on Self-ServeCouncil Virtual EventRemote

Event Details

Alpa Shah, Global Vice President – Customer Experience Practice, Frost & Sullivan

As the world shifts to delivering self-service capabilities to customers, the goal is to improve, not hurt CX, when deflecting calls. When these channels deliver faster and better care for a large number of interactions, both, cost savings and CSAT ratings improve. But how can your company make it happen? Join us for a discussion with other council members on best practices and lessons learned.

Key Take-Aways:

  • Benchmarks from customer survey to assess your capabilities
  • Discovering why it’s important to tackle today
  • Fresh perspectives on navigating moving more interactions to self-service in a post-COVID world



(Thursday) 11:00 am - 12:00 pm EDT



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA