december, 2023

07dec2:00 pm3:00 pmVirtual Roundtable on The Evolution of DigitalizationA Council Virtual EventRemote

Event Details

Moderator:
Colin Crowley, VP Customer Service, Maven Clinic

Abstract:
In a world where companies are trying to understand the balance between what responsibilities are left to human beings and what responsibilities are left to machines, an either/or mentality quickly develops, as people gravitate towards their various sides – and nowhere is this more poignant than in today’s contact centers. Perhaps, however, the divide is not so cavernous as we think and that more focus should move from AI to that other, less controversial “A ”concept – automation – which empowers humans rather than replaces them.

Key Take-Aways:

  • Insight on the distinguishing features between automation and AI
  • Examples of how automation can be used in contact centers to streamline processes and processes
  • Best practices for using automation to enhance the human experience and serve as a stepping stone to acceptance of other technologies, like AI

more

Time

(Thursday) 2:00 pm - 3:00 pm EST

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA
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