Hosted by:

• Council Member Christopher Keenan, Head, Worldwide Medical Customer Engagement, Medical Capabilities, Bristol Myers Squibb
• Council Member Cathy Marino, Senior Director, Customer Care, Bristol Myers Squibb
• Nishale Patel, Worldwide Medical Customer Engagement Business Operations, Bristol Myers Squibb
• Brendan Collins, Lead WW Omnichannel Capabilities, Contact Center, Bristol Myers Squibb

Agenda:

• Introductions
• Deep dive presentation into Bristol Myers Squibb’s enterprise call center, digital engagement and global medical customer engagement operations
• Q&A
• Interactive executive roundtable discussion on driving operational efficiency and effectiveness