june, 2021

15june11:00 am12:00 pmAn Inside View into Bristol Myers Squibb Global Contact Center OperationsCouncil Virtual EventRemote

Event Details

Hosted by:

  • Council Member Christopher Keenan, Head, Worldwide Medical Customer Engagement, Medical Capabilities, Bristol Myers Squibb
  • Council Member Cathy Marino, Senior Director, Customer Care, Bristol Myers Squibb
  • Nishale Patel, Worldwide Medical Customer Engagement Business Operations, Bristol Myers Squibb
  • Brendan Collins, Lead WW Omnichannel Capabilities, Contact Center, Bristol Myers Squibb


  • Introductions
  • Deep dive presentation into Bristol Myers Squibb’s enterprise call center, digital engagement and global medical customer engagement operations
  • Q&A
  • Interactive executive roundtable discussion on driving operational efficiency and effectiveness



(Tuesday) 11:00 am - 12:00 pm EDT



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA