WEDNESDAY, JULY 20, 2022 CUSTOMER EXPERIENCE TOUR AT TARGET FIELD AND CRITICAL ISSUE ROUNDTABLE *Please note participation incurs an additional
WEDNESDAY, JULY 20, 2022
CUSTOMER EXPERIENCE TOUR AT TARGET FIELD AND CRITICAL ISSUE ROUNDTABLE
*Please note participation incurs an additional fee for those other than Leadership Council Members.
What can I learn about customer experience from a baseball stadium, you ask? Isn’t this a bit of a “change up?” Exactly! Join us on this non-traditional customer experience tour and explore customer experience excellence from a new perspective! Rated a Top 10 MLB Stadium Experience by ESPN the Magazine! This is your backstage pass to the home of the Minnesota Twins, giving you behind-the-scenes access to a state-of-the-art venue that was designed to enhance the game day experience and so much more.
- Insight on how the experience for premium club and suite guests is elevated above the “average Joe” ticket holder
- Examples of innovative technologies that are used to boost the guest experience
- Best practices for keeping 40,000 fans happy during each event and throughout the year
2:30 PM – Check-In for the Customer Experience Tour
3:00 PM – Customer Experience Tour at Target Field
4:00 PM – Leadership Council Critical Issue Roundtable
5:00 PM – Customer Experience Tour Concludes and Shuttle Departs for the Hilton Minneapolis