august, 2022

04august11:00 am12:00 pmVirtual Roundtable on CX Investment Predictions for 2022A Council Virtual EventRemote

Event Details

Moderator:
Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan

Abstract:
Frost & Sullivan conducts an annual customer survey of decision-makers to uncover corporate objectives, challenges, and plans for investments in 2022. Improving customer experience (CX) ranks at the top for the third year, followed closely by improving brand equity. In this session Alpa Shah, Global Vice President – CX Practice at Frost & Sullivan will take a deep dive into more of the survey results.

Key Take-Aways:

  • CX success factors in a “post” pandemic world brimming with uncertainty
  • Fresh perspectives on employee engagement
  • Investment plans for channels and customer contact technologies

more

Time

(Thursday) 11:00 am - 12:00 pm EDT

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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