september, 2022

29sept1:00 pm2:00 pmVirtual Roundtable on CX Investment Predictions for 2022A Council Virtual EventRemote

Event Details

Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan

Frost & Sullivan conducts an annual customer survey of decision-makers to uncover corporate objectives, challenges, and plans for investments in 2022. Improving customer experience (CX) ranks at the top for the third year, followed closely by improving brand equity. In this session Alpa Shah, Global Vice President – CX Practice at Frost & Sullivan will take a deep dive into more of the survey results.

Key Take-Aways:

  • CX success factors in a “post” pandemic world brimming with uncertainty
  • Fresh perspectives on employee engagement
  • Investment plans for channels and customer contact technologies



(Thursday) 1:00 pm - 2:00 pm EDT



How To Join

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Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA