Moderators:

• Elizabeth McCann, Vice President, Customer Success & Customer Training, Definitive Healthcare
• Cassandra Sixt, Senior Manager, Sales & Customer Success Training, Definitive Healthcare

Abstract:
It is more important than ever to leverage the voice of the employee to impact your business success. In this session, we’ll share with you how we use the voice of the employee to prioritize and build programs that drive client engagement and talent development simultaneously.

Key Take-Aways:

• A guide to use your employee engagement survey to prioritize development opportunities
• Key learnings on creating and iterating a customer health program driven by VoE
• Best practices for building a skill development program that supports talent retention while improving client experience