september, 2022

15sept11:00 am12:00 pmVirtual Roundtable on Leadership Driven CultureA Council Virtual EventRemote

Event Details

Moderators:

  • Elizabeth McCann, Vice President, Customer Success & Customer Training, Definitive Healthcare
  • Cassandra Sixt, Senior Manager, Sales & Customer Success Training, Definitive Healthcare

Abstract:
It is more important than ever to leverage the voice of the employee to impact your business success. In this session, we’ll share with you how we use the voice of the employee to prioritize and build programs that drive client engagement and talent development simultaneously.

Key Take-Aways:

  • A guide to use your employee engagement survey to prioritize development opportunities
  • Key learnings on creating and iterating a customer health program driven by VoE
  • Best practices for building a skill development program that supports talent retention while improving client experience

more

Time

(Thursday) 11:00 am - 12:00 pm EDT

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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