Moderator:
Kat Ketter, AVP, Customer Experience, Jefferson Health Plans

Topic:
Meaning, Autonomy, Growth, Impact and Connection (“MAGIC”): The Secret Ingredient of Thriving Organizations Making the Case for Employee Engagement

Abstract:
Fostering a great culture and encouraging high performance is a combination of both magic and mastery. We want to create an atmosphere where people are passionate about their work and feel energized to do their absolute best every day. In this session, you will learn what’s in the secret of great culture and the tools that employees need in order to be engaged.

Key Take-Aways:

• Insights on how to build a strategic framework for delivering exceptional customer experiences focused on MAGIC – Meaning, Autonomy, Growth, Impact and Connection
• Proven tools that will help your organization master alignment, belonging and clarity to create a purpose that resonates with you team
• Tips on how to create an environment in which employee voices are heard, each employee connects to your mission and vision, and high touch customer service becomes embedded in the fabric of your culture
• Best practices on how to create an all-star customer service mindset with your teams, incorporating frameworks for employee voice, employee retention and employee appreciation