Virtual Roundtable on CX Investment Predictions

Moderator:
Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan

Abstract:
Join this interactive session to learn about contact center leaders’ perspectives on contact center challenges, investment plans, and channel trends. These results will provide guidance for your CX strategy plan for 2023 to 2024.

Key Take-Aways:

• Success factors for agent retention
• Benefits of AI deployment
• Key findings on contact center metrics