august, 2023

10august2:00 pm3:00 pmVirtual Roundtable on CX Investment PredictionsA Council Virtual EventRemote

Event Details

Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan

Join this interactive session to learn about contact center leaders’ perspectives on contact center challenges, investment plans, and channel trends. These results will provide guidance for your CX strategy plan for 2023 to 2024.

Key Take-Aways:

  • Success factors for agent retention
  • Benefits of AI deployment
  • Key findings on contact center metrics




(Thursday) 2:00 pm - 3:00 pm EDT



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA