august, 2023
10august2:00 pm3:00 pmVirtual Roundtable on CX Investment PredictionsA Council Virtual EventRemote
Event Details
Moderator: Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan Abstract: Join this interactive session to learn about contact center leaders’ perspectives on contact center challenges, investment plans, and
Event Details
Moderator:
Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan
Abstract:
Join this interactive session to learn about contact center leaders’ perspectives on contact center challenges, investment plans, and channel trends. These results will provide guidance for your CX strategy plan for 2023 to 2024.
Key Take-Aways:
- Success factors for agent retention
- Benefits of AI deployment
- Key findings on contact center metrics
Time
(Thursday) 2:00 pm - 3:00 pm EDT
Location
Remote