Moderator:
Chris Goostree, Director of Contact Center Operations, TMX Finance Family of Companies

Abstract:
The one constant in the contact center ecosystem is change. The key to success is to have a methodology that blends time tested strategies with the ever shifting needs of the business. Dynamic leaders can pivot with technology, process, and people changes.

Key Take-Aways:

• Insight on the shifting work culture facing today’s contact center leader
• Tools needed to manage todays workforce
• Success factors for today’s dynamic Leader