january, 2023

26january2:00 pm3:00 pmVirtual Roundtable on Leadership in an Evolving Contact Center EcosystemA Council Virtual EventRemote

Event Details

Moderator:
Chris Goostree, Director of Contact Center Operations, TMX Finance Family of Companies

Abstract:
The one constant in the contact center ecosystem is change. The key to success is to have a methodology that blends time tested strategies with the ever shifting needs of the business. Dynamic leaders can pivot with technology, process, and people changes.

Key Take-Aways:

  • Insight on the shifting work culture facing today’s contact center leader
  • Tools needed to manage todays workforce
  • Success factors for today’s dynamic Leader

more

Time

(Thursday) 2:00 pm - 3:00 pm EST

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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