february, 2024

22feb1:00 pm2:00 pmVirtual Roundtable on Leveraging Evolving TechnologiesA Council Virtual EventRemote

Event Details

Aini Ali, Vice President, Service Technology, ADP, Customer Engagement Leadership Council Member

How can we best leverage Evolving technologies to improve operations and ultimately, the client & associate experience? Customers are demanding more from our contact centers. It is crucial to find a modern and secure solution along with strategic initiatives to meet their needs. This session will share a few areas of focus to help lower costs, recover faster, and deliver optimization.

Areas of Focus:

  • Integrating multiple platforms and channels to deliver a seamless CX
  • Optimizing automation, AI, and ChatGPT: Best bang for the buck
  • Employing strategies to simplify the agent desktop and minimize customer friction



(Thursday) 1:00 pm - 2:00 pm ET



How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA