Moderator:
Aini Ali, Vice President, Service Technology, ADP, Customer Engagement Leadership Council Member

Abstract:
How can we best leverage Evolving technologies to improve operations and ultimately, the client & associate experience? Customers are demanding more from our contact centers. It is crucial to find a modern and secure solution along with strategic initiatives to meet their needs. This session will share a few areas of focus to help lower costs, recover faster, and deliver optimization.

Areas of Focus:

• Integrating multiple platforms and channels to deliver a seamless CX
• Optimizing automation, AI, and ChatGPT: Best bang for the buck
• Employing strategies to simplify the agent desktop and minimize customer friction