february, 2023

23feb1:00 pm2:00 pmVirtual Roundtable on Metrics are More than KPIsA Council Virtual EventRemote

Event Details

Moderator:
Customer Engagement Leadership Council Member Joe Driscol, Director, Enterprise Care Center, State Farm Insurance

Abstract:
Metrics are evolving beyond individual key performance indicators. Collaboration across functional areas can ensure the right level of focus is placed on the highest value activities to deliver business outcomes. Targets can evolve with changing technology and processes and leadership is critical through this evolution.

Key Take-Aways:

  • Feedback on business partners to consider involving in the target setting process to drive connectivity in achieving goals
  • Examples of setting targets in a dynamic environment
  • Why leadership is critical to achieving results

more

Time

(Thursday) 1:00 pm - 2:00 pm EST

Location

Remote

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA

Email

councils@frost.com

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