april, 2020

27april11:00 am12:00 pmWebinar Week: Customer Contact - Best Practices for Managing a Remote Team

Event Details

Gary Magenta
Chief Change Architect and Senior Vice President, Customer Experience
Root Inc.

Rashel Rogers
Leadership Effectiveness Coach
Root Inc.

Abstract: Your crisis communication plan is in full effect. You hit “send” on your companywide email outlining new restrictions and protocols. But a question remains. Who will bring this new reality to life? Your managers.

Your managers will likely say, “I don’t know where to start.” What they really mean is, “I don’t know what to say to my team.” If you want your front line to rally quickly behind the needs of your business, you must properly equip your managers. They need to know where to start and how to lead your remote workforce during times of crisis.

Key Take-Aways:

  • Techniques to prepare your managers to engage a remote team confidently and effectively
  • Tips on how to facilitate consistent, open, and honest conversations with the front line about the current state, future state, and all the actions that fall in between
  • A guided approach to help managers lead their teams during uncertain times
  • Your managers are adapting to some of the biggest changes of their careers. Are they prepared to lead and to be heroes in this next chapter of your company story?

Reminder, the 30-minute presentation will be followed by a 30-minute interactive virtual roundtable discussion exclusively for Customer Engagement Leadership Council members.



(Monday) 11:00 am - 12:00 pm EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA