Speaker:
Scott Merritt
Vice President, Global Head of Automation
Jacada

Abstract:
Meet the 8 Customer Service Automation Bots Rescuing Customers & Employees.

Key Take-Aways:

• The 4 pillars of great customer service & the missing piece in the puzzle.
• Harmonize & elevate disparate systems in days versus months. Rip & replace NOT required.
• The 8 customer service automation bots you need to recover, rebound and reimagine.

Reminder: The 30-minute presentation will be followed by a 30-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.