Speaker:
Richard Correia
Director of Product Marketing
NICE

Abstract:
Contact centers are in the middle of an extraordinary and volatile time, and changes occurring with shifting employees to work at home may stay as the new normal. Given the current situation and eventual changes that will take place in the markets, organizations need to make transitions as smoothly as possible.

Key Take-Aways:

Through this webinar, we will share customer case studies and provide best practices to ensure organizations:

• Continue to run efficiently;
• Stay on track to perform at a high level; and
• Provide operational flexibility to reinforce an engaged environment where employees can manage their work and the changes around them, with limited stress and effort.

Reminder: The 30-minute presentation will be followed by a 30-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.