may, 2020

01may11:00 am12:00 pmWebinar Week: Customer Contact - Harnessing the Next Wave of Emerging Technologies in the Contact Center

Event Details

Aarde Cosseboom
Senior Director of GMS Technology, Analytics, and Product
TechStyle Fashion Group

Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Key Take-Aways:

  • Guide to the self-service options with advanced natural language capabilities
  • Case history of TechStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
  • Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience

Reminder, the 30-minute presentation will be followed by a 30-minute interactive virtual roundtable discussion exclusively for Customer Engagement Leadership Council members.



(Friday) 11:00 am - 12:00 pm EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA