Speaker:
Aarde Cosseboom
Senior Director of GMS Technology, Analytics, and Product
TechStyle Fashion Group

Abstract:
Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Key Take-Aways:

• Guide to the self-service options with advanced natural language capabilities
• Case history of TechStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
• Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience

Reminder, the 30-minute presentation will be followed by a 30-minute interactive virtual roundtable discussion exclusively for Customer Engagement Leadership Council members.