june, 2020

17june11:00 am11:45 amWebinar Week Series: Customer ContactThe Rise of Generation Novel aka Gen N and the Novel Economy

Event Details

Transitioning to a New Customer and Organizational Dynamic

Brian Solis
Global Innovation Evangelist

We are now entering the Novel Economy and witnessing the rise of a new generation of customer and employee, Generation-Novel or Gen-N. In this engaging session, world-renowned digital anthropologist, keynote speaker and best-selling author Brian Solis will deliver fresh perspectives on the customer evolution.

Key Take-Aways:

  • Examples of how COVID-19 changed the course of humanity and consumerism
  • Insight into how the Novel Economy changes our trajectory and how this “new normal” breaks out into 3 phases of action over the next 36 months
  • Key findings on why data pre-March 1st 2020 is irrelevant and how data-driven empathy will lead to newfound innovation to engage Gen-N
  • A framework for navigating the Novel Economy and building a more relevant, disruption-proof digital business

Note: The 30-minute presentation will be followed by a 15-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.



(Wednesday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA