june, 2020
Event Details
Theme: Transitioning to a New Customer and Organizational Dynamic Speaker: Chris Keenan Head, Worldwide Medical Customer Engagement, Medical Capabilities Bristol-Myers Squibb Abstract: A Business Continuity Plan (BCP) should be key pillar to
Event Details
Theme:
Transitioning to a New Customer and Organizational Dynamic
Speaker:
Chris Keenan
Head, Worldwide Medical Customer Engagement, Medical Capabilities
Bristol-Myers Squibb
Abstract:
A Business Continuity Plan (BCP) should be key pillar to service delivery and is not simply a backup generator. BCP should be tailored to fit an individual business, but a typical plan will include:
• Essential business requirements with identifiable risks and potential impact to the business
• A strategy to respond, manage and recover
This session will unpack best practices for business continuity in the pandemic era.
Key Take-Aways:
- Guide to identifying risk and impact to the business
- Best practices in managing and designing a Business Continuity Plan
- Insights into how COVID19 impacted our contact centers
Note: The 30-minute presentation will be followed by a 15-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.
more
Time
(Thursday) 11:00 am - 11:45 am EDT