june, 2020

18june11:00 am11:45 amWebinar Week Series: Customer ContactBusiness Continuity During Uncertain Times

Event Details

Transitioning to a New Customer and Organizational Dynamic

Chris Keenan
Head, Worldwide Medical Customer Engagement, Medical Capabilities
Bristol-Myers Squibb

A Business Continuity Plan (BCP) should be key pillar to service delivery and is not simply a backup generator. BCP should be tailored to fit an individual business, but a typical plan will include:

• Essential business requirements with identifiable risks and potential impact to the business
• A strategy to respond, manage and recover

This session will unpack best practices for business continuity in the pandemic era.

Key Take-Aways:

  • Guide to identifying risk and impact to the business
  • Best practices in managing and designing a Business Continuity Plan
  • Insights into how COVID19 impacted our contact centers

Note: The 30-minute presentation will be followed by a 15-minute, interactive, virtual roundtable discussion, exclusively for Customer Engagement Leadership Council members and associate members.



(Thursday) 11:00 am - 11:45 am EDT

How To Join

The Customer Engagement Leadership Council is accepting applications for membership. Complete the form below and a member of our team will contact you to share more about the incredible value of the Customer Engagement Leadership Council.

Office Location

Frost & Sullivan
7550 1H 10 West, Suite 400
San Antonio, TX 78229-5616 USA